Cakesie | Terms & Conditions

Special Terms for Wedding Cakes

If you require the set up of your cake, then we will aim to do this as close to the event start time as possible.
After delivery or collection, please ensure that your cake is kept out of sunlight and at room temperature. Cakes with sugarpaste or sugar flowers/models should not be put in a refrigerator.
If delivery and setup are required then the resulting cost will be included in your cake quote.
All wedding cakes are supplied on a standard cake drum (size according to cake size) unless otherwise specified.
If you wish for your wedding cake to be decorated with fresh flowers, then it is best for your florist to supply these.
Please note that some flowers are not suitable for use as a cake decoration. Ask your florist for details and advice on toxicity.
It is the customer’s responsibility to ensure that a suitable table is provided for the cake to be displayed.
A 25% non-refundable booking fee is required to confirm your order and save your date.
We accept payment by bank transfer, details of which will be provided upon booking.
The outstanding balance is due no later than one week before delivery.

A booking fee of £10 or 10% (whichever is greater) of the total value of your purchase will be required to secure your order and requested date. This will be deducted from your final invoice.
Payment methods accepted are Cash, Bank Transfer or PayPal.
The final invoice must be paid 24 hours prior to collection if paying via PayPal or Bank Transfer, or alternatively upon collection if paying by cash.
Your cake will not be released until any remaining balance due has been paid.
All prices are non-negotiable and are priced accordingly to your specified design and sizing request.

Vouchers are valid for 6 months from the start date. After this time they will expire and cannot be redeemed.
Vouchers can only be redeemed against the cost of a cake order. They cannot be redeemed for cash or used to purchase any other products or services.
Vouchers must be activated by the recipient before they can be redeemed. To activate your voucher, please visit the Cakesie website and follow the instructions provided.
Once activated, vouchers can be applied to your cake order during the checkout process. The value of the voucher will be deducted from the total cost of your order.
If the value of your order exceeds the value of your voucher, you will need to pay the remaining balance using an accepted payment method.
Vouchers cannot be combined with any other offers, discounts, or promotions unless explicitly stated.
Cakesie reserves the right to refuse redemption of a voucher if it is suspected to be fraudulent or if it has already been redeemed.

In the unfortunate event that you have to cancel your order, cancellations are subject to the following conditions and are at the discretion of Cakesie:

All booking fees are non-refundable.
If cancellation is made within less than 72 hours of the agreed collection date I reserve the right to seek 100% of the order value for time and materials.
If you wish to cancel your order please contact Cakesie ASAP by email at sales@cakesie.uk stating you wish to cancel; your cancellation will then take place from the date and time your email is received.
If you wish to postpone your collection, and therefore the creation of your cake to a later date, then I will endeavour to accommodate your request, providing that I have availability for your revised date. Otherwise it will be treated as a cancellation and be subject to the terms above.
I reserve the right to refuse any order.

Your cake will be created as specified. You are responsible to thoroughly read and check the details of your design and quote before making your booking fee payment.
All cakes are bespoke and handmade. I will do my very best to create your selected design as closely as I can. On occasion, a design may be adjusted slightly in the interest of structural stability or aesthetics. You will be informed before amendments are made.
If you need to make any alterations they must be submitted by email to sales@cakesie.uk at least two weeks prior to the supply date.
Any changes to the original agreed design will be charged accordingly. Cakesie reserves the right to increase the final fee as a result of alterations. Late changes cannot always be guaranteed.

Please ensure you arrive to collect your cake at the pre-arranged time/date. If you expect to be late, please contact me as soon as possible.
Upon collection you will be asked if you are happy with your product. By taking your cake from my premises, you confirm you are happy with its condition and final presentation.
When transporting your cake it should be kept in the box provided and on a flat, clean surface, such as an empty footwell or cleared boot area.
The cake box should not be placed on a car seat.
When carrying and moving your boxed cake, please ensure it is lifted from underneath the box and not by the sides.
Please keep your cake out of direct sunlight. On hotter days ensure your vehicle is as cool as possible prior to collecting it.
Cakesie is not liable for damage due to client handling once the cake has been picked up or delivered. If your cake is damaged in your possession, damage may be assessed and repair may be offered if circumstances allow. If travel is required to repair, mileage fees apply.
Further costs may be incurred depending on the severity of the damage.

Whilst every effort is made to create free-from cakes, customers should be aware that Cakesie is run from a domestic kitchen where traces of egg, soya, dairy, gluten and nuts may be present.
Clients are responsible for notifying Cakesie of any dietary requirements prior to placing an order.
No responsibility will be taken by Cakesie for allergic reactions after advice has been supplied. You agree to notify guests of allergen risks.

Many cakes contain a small amount of food-safe non-edible items (such as support dowels, ribbon, cocktail sticks, etc.). You will be advised of placement, but it is your responsibility to ensure these are removed before consumption.
Cakesie will only use non-toxic flowers. These will be inserted using protected stems/posy picks/straws. Flowers should be handled with care and removed before serving.

All sales are final. In the unlikely event that you are dissatisfied with your cake, Cakesie must be notified via email at sales@cakesie.uk within 24 hours of collection.
No refund will be given for any cake that has been fully consumed regardless of the dispute. Full consumption will be viewed as acceptance that the cake was fit for purpose.
Any cake unfit for use or inedible will need to be returned to my premises for examination.

Cakesie reserves the right to use photographs and customer feedback for advertising, marketing and promotion, including social media channels such as Facebook and Instagram. Pictures will not be published until after your celebration date to avoid spoiling your reveal.